The flexibility of the sessions and your ability to tailor and adjust was excellent. Your engagement with all levels across the office was fantastic. I think the whole program really met the brief really well. Everyone is talking about the all staff day positively.
The sessions were really well received and perfectly tailored to the needs of the office and the various participants and staff levels across all three sessions. You were able to adapt and adjust without missing a beat.
It was an excellent use of staff time and I am looking forward to see the benefits in coming months as the relationships that were strengthened are utilized in a practical, work context.
Department of Social Services – Workshop Design and Delivery Feedback, May 2019.
I’ve had the pleasure of working closely with Jillian, observing her professional approach to individual coaching, as well as her group facilitation in a wide range of workshop settings. Jillian’s experience and calmness as a senior leader shines through and her interpersonal style brings out the best in individuals and teams. As a coach, Jillian is well prepared and a great listener; she helps people identify opportunity areas and supports them to follow through to action. As a facilitator, Jillian has worked with my Executive Team to focus on several requirements over the past few years, including establishing business priorities, creating agreed leadership behaviours and driving improvement of our workplace culture.P.M.
I have been privileged to know Jillian Bolger for more than a decade, having first met Jillian as the Wendouree and then Geelong Call Centre Manager when I took up the role of National Manager for Centrelink Call Centre Operations between 2006 and 2009.
Jillian is above all else, a genuine and compassionate leader. Geelong was one of our largest sites with around 300 staff as well as the Australian Government’s Emergency Call Centre which would respond to any domestic or international crisis, at any time, 24 hours a day and 365 days a year. It requires a special capability to run a successful and high performing Call Centre operation with both a ‘normal’ public service and night shift workforce.
Jillian’s leadership style, characterised by strong engagement and a coaching approach with her executive leadership team and all her staff; strong business acumen and stakeholder management; collaboration and openness; an ongoing thirst to learn and improve; all underpinned by curiosity, compassion and empathy, made the Geelong operation a success.
I valued Jillian extremely highly, as my ‘go-to’ Call Centre Manager who had the ability, willingness and flexibility to move to other centres, for months at a time, when they were experiencing major cultural, managerial or performance issues.
I value Jillian extremely highly as a coach, mentor and facilitator, and as a friend.